Terms of service

 

Terms of Service

These sales conditions apply to the sale of goods and services on vollanatelier.no to consumers.

Seller: vollanatelier.no (Idunn Vollan Art) will act as the contractual party.

Buyer: The person specified as the buyer in the order.

We reserve the right for typographical errors, inventory discrepancies, sold-out items, and logical errors on our website.

At vollanatelier.no, you can purchase art prints. To complete a purchase, you must accept the terms of this agreement and comply with them in full.

Consumer purchases are regulated by laws such as the Consumer Purchases Act, the Right of Withdrawal Act, the Marketing Act, the Personal Data Act, and the E-commerce Act, which you can find at https://lovdata.no.

 

Ordering and Agreement Process

Your order becomes binding once it is registered with us. However, you have the right to withdraw from the purchase in accordance with the Right of Withdrawal Act. We reserve the right to cancel your order or parts of it if the product is sold out. If an item is sold out, you will be notified, possibly with information about alternative options.

Prices

The total cost of the purchase will be displayed before completing the order and includes all expenses such as shipping and packaging. Prices are subject to change, and we reserve the right to adjust prices until each purchase is finalized.

Art sold through vollanatelier.no is exempt from VAT. 

 

Payment

The seller may demand payment for the item from the moment it is shipped to the buyer.

If the buyer uses a credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the item is shipped.

Delivery

All general delivery times stated on vollanatelier.no are indicative. Business days refer to weekdays. If the delivery time is not specified in the ordering system, the seller must deliver the item without undue delay and no later than 30 days after the customer’s order. The item will be delivered to the buyer unless otherwise agreed.

Pre-ordered items have varying delivery times. If an item has an unusually long delivery time, this will be stated in the product description.

Delivery is considered complete when the buyer or their representative has received the item.

Shipping costs are non-refundable for unclaimed items.

Right of Withdrawal

The Right of Withdrawal Act gives you the right to cancel your purchase. This applies to goods and certain services. You must notify vollanatelier.no within 14 days of receiving the delivery.

All products must be returned to the seller within a reasonable time when exercising the right of withdrawal. Items must be returned to the seller specified in the shipping confirmation.

You bear the risk of return shipping. The product must be returned in its original packaging along with a completed withdrawal form. Returns must be made in accordance with the terms.

Further details on how to exercise the right of withdrawal are provided in the withdrawal form.

Shipping costs are not refunded upon return.

Delayed Delivery

If the seller fails to deliver the item or delivers it late according to the agreement, and this is not due to you or circumstances on your part, you may, withhold payment, demand fulfillment, cancel the agreement, or claim compensation from vollanatelier.no.

Complaints and Warranty

After receiving the products, you should inspect them as soon as possible, ideally within 2 months, to ensure they match the shipping confirmation. Check for damage during transport or other defects.

If a defect is discovered, you must notify vollanatelier.no in writing within a reasonable time, in accordance with §30 of the Consumer Purchases Act, using the contact information found on the website.

Privacy Policy

By accepting our sales terms, you also consent to the storage and processing of your personal data. 

Changes to Terms

We reserve the right to change these terms, including due to changes in legislation.

Dispute Resolution

Complaints must be submitted in writing to info@vollanatelier.no within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Consumer Council for mediation. The Consumer Council is available at phone number 23 400 500 or www.forbrukerradet.no.